A thought leadership campaign from BOTTLE’s B2B PR consultants demonstrated industry experience
Launched in the UK in 2003, Market Force is the leading provider of customer experience improvement programmes. The company offers bespoke solutions to improve the customer experience of its clients through a portfolio of high quality services.
These include:
- re:visit is a unique and bespoke mystery shopping programmes to excite and inspire its clients to give an effective level of customer service.
- re:connect offers customer satisfaction surveys to enable clients to gain feed back to measure and manage improving their customer loyalty.
- re:confirm works with brands and retailers to improve POS display compliance, stock availability, measuring store standards, front and back of house assessments and ensuring POS makes it onto the shop floor and is displayed to maximise return on investment.
- re:view is Market Force's own, bespoke, in-house technology that offers advanced research and insight systems that allow clients to re:view customer satisfaction results through a live and real time, online analysis report.
Market Force works with 85 of the UK’s leading retailers, brands and leisure & hospitality providers, undertaking around 200,000 mystery visits a year (16,500 per month) throughout the UK. Its clients include HMV, O2, William Hill, BAA, Intercontinental Hotel Group (IHG), JD Sports Fashion plc, Pret a Manger, Lloyds pharmacy, Subway, Thomas Cook, JD Wetherspoon and InBev.
Listed in 2010 and 2009 Deloitte Technology Fast 50, ranked 27th in Marketing’s market research league table in 2009 and 57th in the 2009 Sunday Times Tech Track 100 fastest-growing technology companies, Market Force combines world leading technology with an innovative approach to deliver customer service improvement programmes to clients across a variety of sectors.